Once your order has been dispatched, you will receive a shipping confirmation email containing:
- Your tracking number
- A direct link to track your parcel with our courier
- Estimated delivery date
How to Track
- Option 1 — Click the tracking link in your shipping confirmation email
- Option 2 — Visit the courier’s website and enter your tracking number
- Option 3 — Email us at support@dredam.shop with your order number and we’ll look it up for you
Delivery Timelines
- Standard UK Delivery — 3 to 5 business days
- Express UK Delivery — 1 to 2 business days
- Next Day UK Delivery — next business day if ordered before 1pm
- International — 5 to 14 business days depending on destination
Order Not Arrived?
If your order hasn’t arrived within the expected timeframe, please check the following:
- Check your tracking link for the latest status update
- Check if a delivery attempt card has been left at your address
- Check with neighbours or your building’s reception if you live in a shared building
- Allow 1–2 extra business days during peak periods
If your parcel is still missing after these checks, contact us at support@dredam.shop with your order number and we will investigate immediately.
Incorrect or Missing Items
If your order arrives with missing or incorrect items, please contact us at support@dredam.shop within 48 hours of delivery with your order number and a photo if applicable. We will resolve the issue as quickly as possible.
