Dredam ships across the United Kingdom and internationally. Below you will find everything you need to know about our shipping options, timelines, and processes.
1. Order Processing
All orders are processed within 1–3 business days of being placed (Monday to Friday, excluding UK public holidays). Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking details once your order has been dispatched.
2. UK Shipping Options
- Standard Delivery (3–5 business days) — FREE on orders over £50 | £3.99 under £50
- Express Delivery (1–2 business days) — £6.99
- Next Day Delivery (order before 1pm) — £9.99
3. International Shipping
- Europe — 5–10 business days | from £12.99
- Rest of World — 7–14 business days | from £16.99
International orders may be subject to customs duties and import taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.
4. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can also track your order at any time using the Track Order page on our website or by contacting us at support@dredam.shop.
5. Delivery Attempts
Our courier partners will make two delivery attempts. If delivery is unsuccessful, your parcel will be taken to a local collection point and a notification card left. Parcels not collected within 7 days may be returned to us.
6. Shipping Delays
Whilst we aim to meet all delivery estimates, delays can occasionally occur due to high demand periods, carrier delays, or circumstances beyond our control (including extreme weather or customs processing for international orders). We appreciate your patience in these instances.
7. Lost or Damaged Parcels
If your parcel has not arrived within the expected timeframe, or arrives damaged, please contact us at support@dredam.shop with your order number. We will investigate promptly and resolve the issue with a replacement or refund as appropriate.
8. Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@dredam.shop — we will do our best to update it before dispatch but cannot guarantee changes once an order is processing.
9. Contact
For all shipping enquiries: support@dredam.shop
