Last updated: 1 June 2026
At Dredam, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward returns and refund process.
1. Returns Window
You have 30 days from the date of delivery to return any item for a refund or exchange. Items must be returned in their original condition — unworn, unwashed, with all tags attached.
2. How to Initiate a Return
- Email us at support@dredam.shop with your order number and reason for return
- We will respond within 2 business days with a returns authorisation and instructions
- Package your items securely and send them to the address provided
- We recommend using a tracked delivery service as we cannot be held responsible for items lost in transit
3. Return Conditions
Items are eligible for return if they are:
- Unworn and unwashed
- In their original packaging with all tags intact
- Free from odours, stains, or signs of use
The following items cannot be returned:
- Items marked as Final Sale
- Sports bras and underwear (for hygiene reasons), unless faulty
- Items returned after the 30-day window
- Items that show signs of wear or have had tags removed
4. Refunds
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when your refund has been processed.
Please note that original shipping costs are non-refundable unless the item is faulty or we made an error with your order.
5. Exchanges
If you would like to exchange an item for a different size or colour, please follow the returns process above and note your preferred exchange in the email. Exchanges are subject to stock availability.
6. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us immediately at support@dredam.shop with your order number and a photo of the issue. We will resolve the matter promptly at no cost to you, including covering return postage.
7. Return Postage
Customers are responsible for the cost of return postage unless the item is faulty or we sent the wrong item. We recommend using a tracked service.
8. UK Consumer Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If goods are faulty, you are entitled to a full refund within 30 days of purchase.
9. Contact
For all returns and refund enquiries: support@dredam.shop
