Dredam is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy sets out how we handle your data as a data controller.
1. Who We Are
Dredam is the data controller for personal data collected through www.dredam.shop. For any data-related queries, contact us at: support@dredam.shop
2. Data We Collect and Why
2.1 Customer Data
- Name and contact details — to process and deliver your order
- Payment data — to complete transactions (processed by third-party payment providers)
- Order history — to manage returns, refunds, and customer service
2.2 Marketing Data
- Email address — to send newsletters and promotions (only with your explicit consent)
- Purchase behaviour — to personalise offers and recommendations
2.3 Technical Data
- IP address, browser type, and device information — for security and analytics
- Cookies and tracking pixels — with your consent, to improve the website experience
3. Data Transfers
Some of our third-party service providers may process your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).
4. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
5. Children’s Data
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us at support@dredam.shop and we will delete it promptly.
6. Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay, as required by UK GDPR.
7. Your Rights Under UK GDPR
You have the right to access, correct, delete, restrict, or object to the processing of your personal data. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Contact Our Data Controller
For all data privacy enquiries: support@dredam.shop
