Last updated: 1 June 2026
This Privacy Policy explains how Dredam (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit www.dredam.shop or make a purchase from us. By using our website, you agree to the terms of this policy.
1. Information We Collect
We collect the following types of personal information:
- Name, email address, phone number, and billing/shipping address when you place an order
- Payment information (processed securely — we do not store card details)
- Browser type, IP address, and pages visited via cookies and analytics tools
- Communications you send us via email or contact forms
2. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your enquiries and provide customer support
- Send you marketing emails if you have opted in (you can unsubscribe at any time)
- Improve our website and understand customer behaviour through analytics
- Comply with legal obligations
3. Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal grounds:
- Contract performance — to fulfil orders you have placed with us
- Legitimate interests — to improve our services and communicate with customers
- Consent — for marketing emails and non-essential cookies
- Legal obligation — where required by UK law
4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Shipping and logistics partners (e.g. Royal Mail, DPD, DHL) to deliver your order
- Payment processors (e.g. Stripe, PayPal) to handle transactions securely
- Email marketing platforms to send newsletters you have subscribed to
- Analytics providers (e.g. Google Analytics) to understand website usage
- Legal authorities where required by law
5. Cookies
Our website uses cookies to enhance your browsing experience. These include:
- Essential cookies — required for the website to function
- Analytics cookies — to track how visitors use our site
- Marketing cookies — to show relevant ads (only with your consent)
You can manage your cookie preferences through your browser settings or our cookie consent banner.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order data is retained for 7 years in accordance with UK tax law. You may request deletion of your data at any time, subject to legal obligations.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (‘right to be forgotten’)
- Object to or restrict processing of your data
- Data portability — receive your data in a machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at: support@dredam.shop
8. Security
We use SSL encryption, secure payment processing, and access controls to protect your personal data. However, no online transmission is 100% secure and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@dredam.shop
